Terms of Service

Welcome to UOUOAO.

These Terms of Service (“Terms”) govern your access to and use of the UOUOAO website, including the purchase of products and use of services made available through the website.

By accessing, browsing or using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them.

If you do not agree with these Terms, please do not use the website.

1. About UOUOAO

UOUOAO operates an online retail website serving customers in selected international markets.

Our current service and shipping markets include, among others:

United States
Australia
Germany
France
United Kingdom

Product availability, shipping methods, delivery times and other services may vary depending on the customer's location.

Customer Support Email: support@uouoao.com

2. Account and Registration

Certain features of the website may require customers to create an account.

When registering an account, you agree to provide accurate, complete and current information.

You are responsible for maintaining the confidentiality of your account credentials and password.

You are also responsible for activities carried out through your account unless unauthorised use results from circumstances outside your reasonable control.

If you believe that your account has been accessed without permission, please contact us as soon as possible.

3. Orders and Purchases

By placing an order through our website, you confirm that the information provided during checkout is accurate and complete.

All orders are subject to:

Product availability
Payment confirmation
Shipping availability
Fraud and security checks
Applicable website policies

Submitting an order does not necessarily mean that the order has been accepted.

We may refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be processed or verified
Incorrect information has been provided
Fraudulent or suspicious activity is identified
A material pricing or product information error has occurred

If payment has already been collected for an order that cannot be fulfilled, an appropriate refund will be arranged.

4. Pricing and Payment

Product prices are displayed on the website and may change from time to time.

The applicable price is generally the price displayed when the customer places an order, subject to correction of obvious errors and applicable law.

Any applicable shipping charges, taxes or other costs will be displayed during checkout where relevant.

Available payment methods may vary depending on the customer's location and the payment services available at checkout.

Payments may be processed by third-party payment service providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

5. Shipping and Delivery

UOUOAO currently ships to selected international markets.

Shipping methods, charges and estimated delivery times may vary depending on:

Destination
Product
Order value
Shipping method
Carrier availability
Customs processing
Other logistics conditions

Delivery estimates are provided for reference and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing accurate and complete shipping information.

If you discover an error in your shipping information after placing an order, please contact us as soon as possible at:

support@uouoao.com

We cannot guarantee that shipping information can be changed after an order has entered the fulfilment process.

Please refer to our Shipping Policy for additional information.

6. Returns, Exchanges and Refunds

Return, exchange and refund requests are handled according to our published Returns & Refund Policy and applicable consumer protection laws.

Customers should contact us before returning a product.

For return or refund enquiries, please contact:

support@uouoao.com

When contacting us, please provide your order number and relevant information about the issue.

Nothing in these Terms is intended to exclude or restrict consumer rights that cannot legally be excluded.

7. Product Information

We aim to provide clear and accurate information about products offered through the website.

However, minor differences may occur in areas such as:

Colour
Packaging
Appearance
Product presentation
Specifications following manufacturer updates

Colours may also appear differently depending on device or display settings.

If we identify a material error in product information, pricing or availability, we may correct or update the relevant information.

8. Website Use

You agree to use this website only for lawful purposes.

You must not use the website in a way that:

Violates applicable law
Interferes with website operation
Attempts to gain unauthorised access
Introduces malware or malicious code
Fraudulently obtains products, services or information
Infringes intellectual property or privacy rights
Harasses or harms another person
Misuses website systems or services

You must not attempt to circumvent technical or security measures used to protect the website.

9. Automated Access and Data Collection

Unless expressly authorised by us or permitted by applicable law, you may not use automated systems to access, extract or collect data from the website in a manner that:

Unreasonably burdens our systems
Circumvents access restrictions
Interferes with website operation
Collects personal information without authorisation

Automated activities include the use of bots, spiders, crawlers and similar technologies.

10. User Content

Where the website allows customers to submit reviews, comments, images or other content, you remain responsible for the content you submit.

You confirm that any content you submit:

Is owned by you or used with appropriate permission
Does not infringe third-party intellectual property rights
Does not violate privacy or publicity rights
Is not unlawful, fraudulent or defamatory
Does not contain malicious software

By submitting content to public areas of the website, you grant UOUOAO a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and format that content as reasonably necessary to operate and promote the relevant website features.

We may remove content that violates these Terms or applicable law.

11. Intellectual Property

Unless otherwise stated, content available through the UOUOAO website, including:

Text
Graphics
Logos
Design elements
Images
Software
Website layout
Other original materials

is owned by, licensed to or otherwise lawfully used by UOUOAO.

You may use website content for personal and lawful shopping-related purposes.

You may not reproduce, distribute, modify, sell or commercially exploit protected website content without appropriate permission, except where permitted by applicable law.

12. Privacy

Our collection and handling of personal information is governed by our Privacy Policy.

Personal information may be used where reasonably necessary to:

Process orders
Arrange shipping
Process payments
Provide customer support
Prevent fraud
Maintain website security
Improve our services
Meet applicable legal requirements

Please review our Privacy Policy for more information.

13. Third-Party Services

Our website may use third-party service providers for services including:

Payment processing
Shipping and logistics
Website hosting
Analytics
Email communications
Security
Other technical services

These third parties may operate under their own terms and privacy policies.

To the extent permitted by law, UOUOAO is not responsible for services independently provided by third parties outside our reasonable control.

14. Electronic Communications

By using our website or contacting us electronically, you agree that we may communicate with you electronically where appropriate.

Electronic communications may include:

Order confirmations
Shipping notifications
Customer service messages
Refund or return information
Account-related notices
Important website or policy notices

Where permitted by applicable law, electronic communications satisfy requirements that communications be provided in writing.

15. Website Availability

We aim to maintain reliable access to the website but cannot guarantee that the website will always operate without interruption or error.

Access may occasionally be affected by:

Maintenance
Technical issues
Security updates
Hosting problems
Network disruptions
Events outside our reasonable control

We may modify, suspend or discontinue website functions where reasonably necessary.

16. Disclaimer

The website and its content are provided on an “as available” basis, subject to rights and protections that cannot legally be excluded.

We do not guarantee that:

The website will always be uninterrupted
All website content will always be error-free
Every product will always remain available
Third-party services will always operate without interruption

Nothing in these Terms excludes warranties, guarantees or rights that cannot lawfully be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, UOUOAO will not be liable for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.

Mandatory consumer rights remain unaffected.

18. Responsibility for Misuse

You are responsible for losses, claims or expenses resulting from your unlawful use of the website or material violation of these Terms, to the extent permitted by applicable law.

This includes misuse involving:

Fraud
Unauthorised access
Intellectual property infringement
Malicious software
Intentional interference with website operation
19. Suspension or Termination

We may restrict, suspend or terminate access to the website or an account where reasonably necessary, including where:

These Terms have been materially violated
Fraud or abuse is suspected
Website security may be at risk
Applicable law requires us to take action

Where appropriate and reasonably possible, we may provide notice before taking such action.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

Our services
Website functionality
Business operations
Applicable legal requirements
Website policies

The latest version will be published on this website together with the relevant update date.

Continued use of the website after updated Terms become effective may constitute acceptance of those Terms where permitted by applicable law.

21. Applicable Law and Consumer Rights

These Terms are subject to applicable laws and regulations.

Because UOUOAO serves customers in multiple countries, customers may also have mandatory rights under the consumer protection laws applicable in their place of residence.

Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived or restricted.

If a dispute arises, customers are encouraged to contact us first so that we can attempt to resolve the matter directly.

22. Additional Policies

These Terms should be read together with other policies published on our website, including where applicable:

These policies form part of the terms governing transactions and use of the website where applicable.

23. Contact Information

For questions relating to these Terms, orders or services, please contact:

UOUOAO Technology Co., Ltd.

Email: support@uouoao.com

Business Location: Guangzhou, Guangdong, China

UOUOAO currently serves customers in selected international markets, including the United States, Australia, Germany, France and the United Kingdom.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.