Contact Us

1. Contact Methods

We are committed to providing clear, reliable and responsive customer support throughout your shopping experience.

For enquiries related to products, orders, shipping, returns, refunds or other services, please contact us by email:

Email is our primary customer support channel and allows us to review and respond to enquiries efficiently.

2. Customer Support Availability

Customers may contact us by email at any time.

Enquiries are reviewed and handled during normal business days. Response times may vary depending on the nature of the request and enquiry volume.

Orders, delivery issues and other time-sensitive enquiries may be prioritised.

3. Types of Enquiries We Handle

Our customer support team can assist with:

Product information
Order status and order-related questions
Shipping and delivery enquiries
Returns, exchanges and refunds
Payment-related enquiries
After-sales support
Website feedback and general enquiries

When contacting us about an existing order, please include your order number and the email address used when placing the order.

4. Response Time and Support Commitment

We aim to respond to customer enquiries as promptly as reasonably possible.

Each request is reviewed carefully so that we can provide clear, relevant and appropriate assistance.

For complex order, shipping or refund matters, additional time may be required to review the relevant information.

Our goal is to provide a transparent, professional and reliable customer support experience.

5. Service Information

Service Coverage: Selected international markets

UOUOAO currently serves customers in selected markets, including the United States, Australia, Germany, France and the United Kingdom.

Available products, shipping methods, delivery times and shipping costs may vary depending on the destination.

Customer Support Email: support@uouoao.com

For business or legal information where required:

Business Location: Guangzhou, Guangdong, China

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.