Payment Methods

Payment Policy

1. Accepted Payment Methods

UOUOAO provides secure and convenient payment options for customers in the international markets we currently serve.

Depending on availability at checkout, we accept major payment cards including:

American Express
Diners Club
Discover
Mastercard
Visa

Available payment methods may vary depending on the customer's location, issuing bank and payment service provider.

2. Payment Security

We take reasonable measures to help protect payment and transaction information.

Payment information is processed through secure payment service providers, and our website uses encrypted connections to help protect information transmitted during checkout.

Where payment details are handled directly by third-party payment providers, UOUOAO does not normally store complete payment card information.

3. Payment Authorisation and Verification

When placing an order, your bank or payment provider may require additional verification before approving the transaction.

This may include security checks or other authentication procedures designed to help prevent fraud and unauthorised transactions.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

4. Currency

All prices displayed on the UOUOAO website are in United States Dollars (USD), unless otherwise clearly stated.

Payments are processed in USD.

If your card or payment account uses a different currency, your bank or payment provider may convert the transaction into your local currency.

Any currency conversion rate or foreign transaction fee applied by your bank, card issuer or payment provider is determined by that provider and is outside UOUOAO's control.

5. Taxes and Other Charges

The amount payable for your order will be displayed during checkout.

Depending on the destination and applicable requirements, taxes, duties or other charges may apply.

Where such amounts are collected by us, they will be displayed during checkout where applicable.

Additional charges imposed independently by banks, card issuers, payment providers, customs authorities or other third parties are not controlled by UOUOAO.

6. Failed or Declined Payments

A payment may be declined or delayed for reasons including:

Incorrect payment information
Insufficient funds
Bank security checks
Payment provider restrictions
Fraud prevention measures
Card or account limitations

If your payment is unsuccessful, please verify your information or contact your bank or payment provider.

Where available, you may also try another payment method.

7. Refunds

Approved refunds are generally issued to the original payment method used for the order.

After a refund has been processed, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

Please refer to our Returns & Refund Policy for more information.

8. Customer Support

For questions regarding payments, transactions or checkout issues, please contact:

Email: support@uouoao.com

Business Location: Guangzhou, Guangdong, China

UOUOAO currently serves customers in selected international markets, including the United States, Australia, Germany, France and the United Kingdom.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.