FAQs

Getting Started

What currency are the prices in?
All prices are in USD.

What payment methods do you accept?
We accept major payment methods available at checkout, including Mastercard and Visa.

What are the shipping fees?
Standard Shipping is US$6.99 for orders under US$50.
Orders of US$50 or more receive Free Standard Shipping.
Priority Shipping is US$13.99.

How long does delivery take?
Processing: 1–2 business days
Standard Shipping: 8–10 business days
Priority Shipping: 6–8 business days

Where do you ship?
We currently ship to the United States, Australia, Germany, France and the United Kingdom.

How can I track my order?
Track your order here:
https://www.uouoao.com/apps/17track

Can I return an item?
Eligible items may be returned within 30 days, subject to our Returns & Refund Policy.

Who pays return shipping?
Return shipping costs depend on the reason for the return. Please contact us before returning an item.

What condition should returned items be in?
Items should generally be new, unused and in their original condition, unless defective or damaged.

What about warranty?
Warranty terms may vary by product. Please check the product page or contact us.

How can I contact UOUOAO?
Email: support@uouoao.com

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.