Privacy Policy

1. Scope of Application

UOUOAO respects the privacy of our customers and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you access our website, create an account, place an order, contact customer support or otherwise use our services.

This policy applies to customers and website visitors in the international markets we currently serve, including the United States, Australia, Germany, France and the United Kingdom.

Depending on your location, additional rights may apply under relevant privacy and data protection laws.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We collect information that is reasonably necessary to operate our website, process orders and provide customer services.

Information you provide directly may include your name, email address, telephone number, billing and shipping address, account information, order details, customer support communications and other information you choose to provide.

When you make a purchase, payment-related information may be collected and processed by our payment service providers. We do not normally store complete payment card details where those details are processed directly by third-party payment providers.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, pages viewed, referring pages, approximate location information and website activity.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly and improve the customer experience.

Cookies may be used to maintain essential website functions, remember customer preferences, keep items in a shopping cart, understand how visitors use the website, improve website performance and security, and support analytics or marketing functions where permitted.

Where required by applicable law, customers may be provided with options to accept, reject or manage non-essential cookies.

You may also manage cookies through your browser settings.

Please note that disabling certain essential cookies may affect the functionality of the website.

4. How We Use Personal Information

We may use personal information where reasonably necessary to:

• Process and manage orders
• Arrange shipping and delivery
• Process payments and refunds
• Provide customer and after-sales support
• Communicate about orders and services
• Manage customer accounts
• Prevent fraud and unauthorised activity
• Maintain website security
• Improve our products, website and customer experience
• Analyse website performance
• Comply with applicable legal and regulatory obligations

We do not sell personal information in the ordinary course of our business.

Where required by applicable law, personal information will not be used for materially different purposes without an appropriate legal basis or consent.

5. How We Share Information

We may share personal information with third parties where reasonably necessary to operate our website and provide our services.

These third parties may include:

• Payment service providers
• Shipping and logistics providers
• Order fulfilment providers
• Website hosting and technical service providers
• Analytics providers
• Email and customer communication providers
• Fraud prevention and security providers
• Professional advisers
• Government or regulatory authorities where required by law

We aim to provide service providers only with information reasonably necessary for them to perform their relevant functions.

Third-party providers may process personal information according to their own privacy policies and legal obligations.

6. International Data Processing

UOUOAO serves customers in multiple international markets and may use service providers located in different countries.

As a result, personal information may be processed, stored or transferred outside the country in which a customer resides.

Where required by applicable law, we aim to use appropriate safeguards for international transfers of personal information.

The privacy and data protection requirements that apply to a customer may vary depending on their country or region.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required for legitimate business or legal purposes.

Retention periods may depend on factors including order fulfilment, customer support requirements, accounting and tax obligations, fraud prevention, dispute resolution and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable law.

8. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for protecting their account passwords and other login information.

If you believe your account or personal information may have been compromised, please contact us as soon as possible.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These rights may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain information
• Opt out of certain marketing communications
• Submit a complaint to an appropriate privacy or data protection authority

Not all rights apply in every jurisdiction or in every circumstance.

We may need to verify your identity before processing certain privacy requests.

Privacy requests can be submitted to:

support@uouoao.com

10. Legal Basis for Processing

Where applicable privacy law requires a legal basis for processing personal information, we may rely on one or more of the following:

Contractual necessity: where processing is necessary to process an order or provide requested services.

Legal obligations: where processing is necessary to comply with applicable laws or regulatory requirements.

Legitimate interests: where processing is reasonably necessary for operating, improving, protecting or securing our business and services, provided those interests are not overridden by applicable privacy rights.

Consent: where customers have provided valid consent for a specific processing activity.

The applicable legal basis may vary depending on the processing activity and the customer's location.

11. Marketing Communications

Where permitted by applicable law, we may send customers information about products, services or offers.

Customers may unsubscribe from marketing emails by using the unsubscribe option provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending important transactional communications relating to orders, payments, deliveries, refunds, account security or customer service.

12. Children's Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection would require parental or guardian consent under applicable law.

If you believe that personal information relating to a child has been submitted to us improperly, please contact us so that we can review the matter.

13. Third-Party Services and Links

Our website may contain links to or integrate services provided by third parties.

These third parties operate independently and may maintain their own privacy policies.

We encourage customers to review the privacy practices of third-party services before providing personal information directly to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices or applicable legal requirements.

The latest version will be published on this website with the relevant update date.

We encourage customers to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or the way your personal information is handled, please contact us:

UOUOAO Technology Co., Ltd.

Email: support@uouoao.com

Business Location: Guangzhou, Guangdong, China

UOUOAO currently serves customers in selected international markets, including the United States, Australia, Germany, France and the United Kingdom.