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Privacy Policy

1. Scope of Application

Protecting personal data is a fundamental priority of our store. This Privacy Policy explains how the website collects, uses, stores and protects personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all users who access, browse or place orders through the website.

It includes:

Data voluntarily provided by users, such as name, address, contact details and payment information
Data collected automatically through digital tools, including cookies

Use of the website constitutes acceptance of this Privacy Policy.

2. Information Collection and Use of Cookies

Only data necessary for order processing and proper service operation is collected.

The types of data collected may include:

Full name
Postal and delivery address
Email address
Order and payment information
Technical data such as IP address, device type, browser and browsing activity

Cookies are used to:

Ensure essential website functionality
Improve browsing experience and store user preferences
Analyse website usage for service optimisation
Customise the browsing experience

Users may accept, reject or modify cookie settings at any time through browser settings or the consent management system.

3. Purpose of Data Processing and Disclosure

Personal data is used exclusively for:

Order management, preparation and delivery
Customer communication and after-sales support
Improvement of website performance and security
Compliance with legal obligations

Personal data is not sold or used for purposes other than those stated.

Data may only be shared with:

Logistics providers necessary for order delivery
Secure payment service providers
Relevant authorities where required by law
Technical service providers operating in accordance with Australian privacy requirements

4. Data Retention and Cookie Consent

Personal data is retained only for as long as necessary to fulfil its intended purpose or to comply with legal obligations.

Appropriate technical and organisational measures are implemented to prevent unauthorised access, loss, alteration or disclosure of data.

Consent regarding cookie usage may be withdrawn at any time. Disabling essential cookies may limit certain website functions.

5. User Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), users have the right to:

Access their personal data
Request correction of inaccurate or incomplete data
Request deletion of personal data where legally applicable
Restrict the processing of their data
Request transfer of their data where applicable
Object to data processing based on personal circumstances
Withdraw consent at any time

These rights may be exercised by contacting our store.

6. Legal Basis and Compliance

All data processing activities are carried out in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Processing is based on valid legal grounds, including:

Performance of a contract
Compliance with legal obligations
Legitimate interests
User consent

7. Customer Support

For any enquiries regarding this Privacy Policy or personal data handling, please contact our store using the details below:

Email: support@uouoao.com
Address: A101, PARK HEIM, 3-17-13 HIGASHIYAMATA, TSUZUKI-KU, YOKOHAMA-SHI, KANAGAWA 224-0024, JAPAN
Business Hours: Monday to Friday, 8:50 AM – 3:50 PM
Service Area: Australia

We are committed to protecting the confidentiality, security and integrity of personal data, providing a clear, reliable and compliant service.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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For any questions, feel free to reach out to us at: 📩support@uouoao.com
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