Order Cancellation Policy

Order Cancellation Policy

Thank you for choosing our products! To protect the interests of both parties, we have established the following order cancellation policy:

Free Cancellation
You may cancel your order free of charge within 24 hours of order confirmation.
Please ensure that you submit your cancellation request via customer service or through the order management page within this time frame.

Late Cancellation and Processing Fee
If you request to cancel your order more than 24 hours but within 3 days (72 hours) after placing it, a processing fee of 10% of the order amount will be charged.
This fee covers costs incurred during order processing and logistical preparations.

Cancellations After 3 Days
Cancellation requests made more than 3 days after placing the order will not be accepted, and the order will proceed as scheduled.

If the issue is caused by the seller (such as shipping errors or product quality issues), cancellation or refund policies will be negotiated separately.

Cancellation Procedure
Please promptly contact customer service or submit a cancellation request via your account’s order page.
Once your cancellation request is accepted, we will process the refund (deducting any applicable fees) within 3 business days.

Note

This policy applies only to order cancellations initiated by the customer.
If the cancellation is due to seller-related issues (e.g., wrong item shipped, quality concerns, etc.), refunds or compensation will be arranged separately.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.